Returns and Right of Cancellation

1. Returns and Right of Cancellation

  • 1.1 The Buyer is obliged to inspect the products accurately immediately upon receipt (do) ​​inspect. The Buyer can return the (unopened and undamaged) item if required suitable (see articles 6.3 – 6.5) and will receive his/her money back. For agreements with consumer Buyers, which have been established via the website or in another way only electronic communication has been used, the consumer-Buyer has the right to exercise a Right of Dissolution without penalty and without giving reasons practice within fourteen (14) calendar days after delivery of the product in question. As the consumer-buyer uses his right of withdrawal, he must report this within the reflection period by sending an email to or at otherwise unambiguously to LNGVTY stating “return”. Inside fourteen (14) days from the day following the notification of revocation, the consumer-buyer returns the product to LNGVTY. The products can be returned to the following address: Herenstraat 12, 1211 CB Hilversum. The shipping costs of returns are borne by the Buyer.

  • 1.2 If the consumer-Buyer has the Right of Dissolution as stated in the previous paragraph has used it, LNGVTY will arrange for reimbursement within fourteen (14) calendar days following the day on which the consumer-Buyer reports the withdrawal. LNGVTY may wait with reimbursement until it has received the product or until the consumer proves it that he has returned the product, whichever is the earlier.

  • 1.3 Products that by their nature are not suitable for return, such as by the Buyer used blood tests or other products that have been used and cannot be reused, are not covered by the right of return and therefore cannot be returned.

2. Canceling or rescheduling appointments in the context of Health Monitoring

Program and for external research and/or programs
  • 2.1 If the Buyer after the start of the Health Monitoring Program (with multiple components) If you terminate your participation prematurely, there is no right to a refund or to transfer to someone else program, or replacement by another participant.

  • 2.2 For services that are purchased online by the Buyer and for which LNGVTY costs are charged to perform these, such as participation in an external event to be carried out by third parties research and/or program, if the Buyer is forced to cancel already purchased and cancel/reschedule scheduled external examinations or other programs, LNGVTY up to 20 working days before the planned date, only the administration costs of €200 per canceled research and/or program. After that, here are the next costs associated: for cancellations/rescheduling from 20 working days prior to the scheduled date, 25% of the costs will be charged, starting from 15 working days prior to the planned date 50%, from 10 working days 75%, from 5 working days 100%.

  • 2.3 LNGVTY always charges the full costs of external research and/or programs account if the third party that carries out these studies and/or programs becomes known in advance paid and these costs cannot be reclaimed by LNGVTY. LNGVTY will provide the Expressly inform the buyer on the website before purchasing this type of service.

  • 2.4 Rescheduling/exchanging/cancelling other individual appointments in the context of the Health Monitoring Program by LNGVTY, such as appointments with the supervising physician, is per Buyer one-time free of charge. If appointments need to be made more than once by LNGVTY LNGVTY charges €50 (excluding VAT) administration costs per request.